1. Shipping Information:

    • Orders are processed Monday through Friday, excluding holidays.

    • Orders placed on weekends will be shipped the following Monday.

    • Orders placed by 11 AM EST will ship within 1-5 business days.

  2. International Orders:

    • All international shipments are delivered duty unpaid (DDU).

    • Customers are responsible for duties and taxes upon delivery.

    • SHI is not responsible for customs-related issues or extra fees.

  3. Shipping Rates:

    • US customers with orders $150 or more receive FREE shipping.

    • International shipping is available via USPS, FedEx, and UPS.

    • Opting out of Route protection relieves SHI of shipping responsibilities once picked up by the carrier.

  4. Shipping Address:

    • Provide accurate city, state, and zip code information.

    • Errors may result in order cancellation and a refund.

  5. Business Days & Holidays:

    • Orders ship Monday through Friday, excluding US federal and company holidays.

  6. Back in Stock:

    • Contact us at info@shiprofessionals.com for inquiries about restocking.

  7. Product Use:

    • Shi Academy offers hands-on training; visit our website for more information.

    • Product descriptions may include instructions and videos.

    • Contact info@shiprofessionals.com with any questions before placing an order.

  8. Brick-and-Mortar Location:

    • Currently, no brick-and-mortar store is available for walk-in customers.

    • Check our website for demos and subscribe to our newsletter for updates.

  9. Order Changes:

    • Once an order is placed, it is final.

  10. Discounts and Promotions:

    • Special discounts and promotions are offered; sign up for alerts.

  11. Giveaways:

    • Official giveaways are hosted on www.shiprofessionals.com and Shi Professionals Instagram channels.

  12. Account Creation:

    • Account creation is not mandatory, but it grants VIP membership and exclusive updates.

Note: We are available Monday through Friday from 9:30 a.m. to 4:00 p.m. EST. Responses may be delayed outside of these hours.