Shi Professionals

1. Shipping Information:

• Orders are processed Monday through Friday, excluding holidays.
• Orders placed on weekends will be shipped the following Monday.
• Orders placed by 11 AM EST will ship within 1-5 business days.

2. International Orders:

• All international shipments are delivered duty unpaid (DDU).
• Customers are responsible for duties and taxes upon delivery.
• SHi® is not responsible for customs-related issues or extra fees.

3. Shipping Rates:

• US customers with orders $100 or more receive FREE shipping.
• International shipping is available via DHL, USPS, FedEx, and UPS.
• Opting out of Route protection relieves SHi® of shipping responsibilities once picked up by the carrier.

4. Shipping Address:

• Provide accurate city, state, and zip code information.
• Errors may result in order cancellation and a refund.

5. Business Days & Holidays:

• Orders ship Monday through Friday, excluding US federal and company holidays.

6. Back in Stock:

• Contact us at info@shiprofessionals.com for inquiries about restocking.

7. Product Use:

• SHi® offers hands-on training; visit our website for more information.
• Product descriptions may include instructions and videos.
• Contact info@shiprofessionals.com with any questions before placing an order.

8. Brick-and-Mortar Location:

• Yes, our store is available for walk-in customers.
• Check our website for demos and subscribe to our newsletter for updates.

9. Order Changes:

• Once an order is placed, it is final. 

10. Discounts and Promotions:

• Special discounts and promotions are offered; sign up for alerts.

11. Giveaways:

• Official giveaways are hosted on www.shiprofessionals.com and Shi Professionals Instagram channels.

12. Account Creation:

• Account creation is not mandatory, but it grants VIP membership and exclusive updates.

13. Missing/Lost Packages, Damaged/Stolen Items

• SHi® cannot be responsible for packages once they are in the possession of USPS or FedEx. Contact USPS or FedEx for shipment issues. Route protection makes delivery issues easier to resolve; if you opt out, SHi® is relieved of all shipping-related responsibilities once the carrier picks up your order.

14. Order Tracking

• To track your order, use the tracking number provided in the shipping confirmation email.

15. Order Confirmation

• Your order confirmation email serves as your receipt and contains your order details and shipping method.

16. Payment Options

• We accept PayPal, Visa, MasterCard, American Express™, Discover, and Online Store Credit.

17. Product Descriptions

• We strive for accuracy in our product descriptions. If a product does not meet the description, return it in unused condition.

Legal Information

Rights: We do not guarantee, represent, or warrant that your use of our products and services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from using the service will be accurate or reliable. You agree that we may remove or cancel the service at any time without notice. Your use of, or inability to use, the service is at your sole risk.

Implied Rights: The service and all products and services delivered to you through the service are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, and title.

Liability: In no case shall SHi®, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Dispute Resolution: Some countries, states, or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

• Any dispute related to your use of this website or our products will be resolved by binding arbitration. Both parties agree to individual dispute resolution and waive the right to a jury trial.
• Applicable Law: By using this website, you agree that the Federal Arbitration Act, applicable federal law, and Texas state law will govern these terms.

Policy Update: This warranty policy is subject to change. Updates will be posted on our website. Continued use of our products after any changes constitute acceptance of the new terms. Please refer to our Terms and Conditions for full details.

Note: We are available Monday through Friday from 9:30 a.m. to 4:00 p.m. EST. Responses may be delayed outside of these hours./pages/faq