Shipping Policy

 At SHi® Professional, we strive to offer swift and reliable delivery services. We endeavor to dispatch shipments on the same or next business day to ensure you receive your products as quickly as possible. All our shipments are trackable, and you will receive a confirmation with a tracking number via email once your order is packaged.

Shipping Rates and Methods

We provide two shipping methods for your convenience:

  1. Expedited Shipping through express couriers such as DHL, UPS, USPS, and Fedex.
  2. Standard Shipping via USPS postal services.

You can select your preferred shipping method and see the associated rates during the order placement process. All orders are shipped Monday through Friday, excluding holidays. Please note that we do not process orders on weekends or holidays. Orders placed on Saturday or Sunday will ship out the following Monday. Orders placed by 11 AM EST will typically ship within 1-5 business days after the order has been placed.

Delivery Timeframes

Delivery times vary depending on the chosen shipping method and delivery destination:

  • Expedited Shipping: Typically delivered within 4-7 business days.
  • Standard Shipping: Typically delivered within 7-21 business days.

Please note that large order volumes or unforeseen circumstances may result in delays. The precise delivery timeframe will be visible when selecting the delivery method during checkout.

Customs and Duties

For international orders (outside the USA), please be aware that you may be subject to import duties and taxes, which are levied once the shipment reaches your country. Any additional charges for customs clearance are the responsibility of the buyer. SHi® Professional cannot control these charges and is not responsible for any customs fees or duties.

All international shipments are delivered duty unpaid (DDU). This means the customer is responsible for paying any duties and taxes upon delivery. In some cases, your package may be delivered to your local post office for collection.

SHi® Professional is not liable for any shipping delays caused by customs, natural occurrences, transportation strikes, or any other delays once the package has exited the United States. Additionally, we are not responsible for any extra fees, customs, or backend charges incurred after the package has left the USA.

Incorrect Recipient Information

To ensure a smooth delivery process, please double-check your contact and delivery details when placing your order. If you notice any inaccuracies, contact us immediately at info@shiprofessionals.com. We will do our best to correct the information before your order is shipped. 

Shipping Rates

  • Customers with shipping addresses in the United States who purchase $100 or more will receive FREE shipping.
  • For international countries, we ship worldwide using USPS, FedEx, and UPS.
  • Route protection makes delivery issues easier to resolve. If you opt out, SHi® is relieved of all shipping-related responsibilities once the carrier picks up your order.

Shipping Address

  • Please provide accurate city, state, and zip code information. Abbreviations, misspellings, and other errors may result in order cancellation and refund.

Order Information

  • We accept the following payment methods:PayPal, Visa, MasterCard, American Express™, Discover, and Online Store Credit.
  • When your credit card is authorized, funds are put on hold until the transaction is completed. Your payment will be processed once your order is shipped.
  • Your billing information must be exactly as it appears on your credit card statement to process the order correctly.

Order Status

  • Pending: Your order is processing, and payment is being authorized.
  • Shipped: Your order has left our warehouse.

Order Confirmation

  • Once you place your order, you will receive an email confirmation with your order number, product details, shipping method, and billing information.

Order Tracking

  • When your order is shipped, you will receive a shipping confirmation email with shipment details, tracking number, and a link to the carrier’s site.

Changes & Cancellations

  • To cancel your order, contact us at info@shiprofessionals.com within 24 hours of placing your order. Once the order has shipped, we cannot cancel or accept changes.